Acubiller has four departments:

• Benefits. The benefit department processes benefit requests.
• Claims. The claims department files claims.
• FUP (followup). Once a claim is filed, the FUP department addresses processing and payment issues (unpaid claims, or claims held for additional data or documentation, etc.)
• Updates. Any demographic changes can be communicated via updates

Submitting Requests

Benefits see also "Submitting Benefit Requests"

Prepare an intake form for your patient and email it to [email protected]. In the subject line, include the patient's last name and first initial, and the word intake (example: "Charles R Intake"). You may send multiple intakes in a single request if all members are on the same insurance policy. Otherwise, send only one intake per request email.

Claims

Prepare one or more superbills for your patient and send to [email protected]. Refer to the bottom of the superbill form for tips on formatting your email subject line.

FUP

Email [email protected], describing your issue in the body of the request email. Attach the patient's current intake (i.e. for the current year) and the EOB if one has been received.

FUP requests sent without explanation or documentation will be rejected and the ticket closed out until proper documentation is received. 

Updates [email protected] can be contacted for any demographic changes (New practice, new providers, change in billing information...etc)

General Questions? Send an email to [email protected]. This will reach our general queue, which we check periodically throughout the day.