What We Need

Get organized. Our naming system organizes your patient records by last name.
Send the patient's completed intake. Send it with every single FUP request.
Send all remittance EOBs and/or carrier letters. If the carrier sent something, don't TELL us about it. SEND it.
Be clear and concise Send all necessary documents in the first email along with a description of what is needing to be reviewed.

Basic Rules

Don't micromanage. FUP is intensive. Clients can easily impose upon our work, making it harder than it needs to be. Please let us do our work our way.
Conform to OUR workflows. Our workflows are mandatory: they make this process orderly. Please respect our expertise.
Read your EOBs. EOBs often display notices in plain English that will answer your questions. Please respect our time.
Read our ENTIRE responses. We get it, you're in a hurry. But if you're only reading the first two sentences, this is gonna suck. Please be thorough.

Hearsay. "I read on social media..." or "My colleague told me..."
Demands. "Do what I want, even if you know better."
Time Thievery. This is a diverse problem. Here are a few examples:
- "I didn't get paid" -- but the check was deposited. We lose time researching a paid claim due to poor clinic-side recordkeeping. (FUP is for problem claims.)
- "I have to contact the patient, but I don't want to". Sometimes we can't proceed without involving the patient.
- "I want a different answer, so I'll ask the same question a different way". This one REALLY stings.
- "I billed 5+ units". That's too many units. Stop overbilling. These days, even 4 units is too many for most carriers. Try 3 or less to ensure payment for time spent with the patient.

Learn how to use our service efficiently. Bad billing practices create extra work. We're here to lead you to good billing practices. Engage with our teams, and take our advice.
Be more hands-off. Hands-on clients tend to be argumentative, and challenge our advice. Remember, you hired us to do this for you.